same thing I have been waiting 6 days and they keep telling me to call back tomorrow.
I am having the same problem. My lease was up two months ago and they are still charging my credit card. They gave me a bogus email address to report my dispute. Then when I called back they told me their dispute department was an email based department and it would take 72 hours for them to get back to me. I will probably have to file with my bank and get a new credit card. This company is awful!!
How long does it take the phone to ship, once approved and ordered?