SmartPay Support

I bought a phone from smart pay no problem there until i sent my phone to asureion insurance company. I have been paying on this phone but have not had it since july. The insurance sent me a replacement but it was so tiny i couldnt use it i had iphone plus they sent the iPhone 8 it is ridiculously small. . I cannot get smart pay to help? or get the stinking insurance company to send my phone. When i called smartpay i was told my call could be used for collections. I have never been late and owe one payment out of 12 but havnt had it for almost 5 of the payments. What is going on there? I finally placed a complaint with the BBB i cant believe the hassle and stress I've been put through. If you buy from them be careful

Not exactly the same problem but I too have had many problems with asurion with getting my phone repaired or replaced. I only want what was advertised to me and paid for by me