This is the email I sent customer service. No response yet.
Email:
SmartPay,
I am having a problem.
I ordered and received a IPhone and service plan via your service.
You were supposed to charge me for my service. You charged me
for the phone itself but you didn't charge me for my service plan.
It has now been shut off. So I go to WalMart to get a service plan
card to reactivate. But the TotalWireless rep said it could not process
the card because of some restriction. They said I would have to call
you which I did today 7/22 Your customer service rep said he would
lift the restriction in a hour and he would call me back but he never
did.
I am wondering if I will be able to use the $35 service plan card or
did I waste my money buying it?
Can you please fix this? I now have a phone I cannot use.
Please don't charge my payment method for my service plan since
I already have my service plan card ready to use.
Samantha
Fountain #DrPepper
This is the email I sent customer service. No response yet.
Email:
SmartPay,
I am having a problem.
I ordered and received a IPhone and service plan via your service.
You were supposed to charge me for my service. You charged me
for the phone itself but you didn't charge me for my service plan.
It has now been shut off. So I go to WalMart to get a service plan
card to reactivate. But the TotalWireless rep said it could not process
the card because of some restriction. They said I would have to call
you which I did today 7/22 Your customer service rep said he would
lift the restriction in a hour and he would call me back but he never
did.
I am wondering if I will be able to use the $35 service plan card or
did I waste my money buying it?
Can you please fix this? I now have a phone I cannot use.
Please don't charge my payment method for my service plan since
I already have my service plan card ready to use.
Samantha