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Service/getting a human response not automated

Elizabeth Shorter, reported a few seconds ago I just had a chat with straighttalk. They told me that you guys need to update them of my service plan. I have screenshots of our conversation & will be forwarding them to you in an email. Please inform them that I'm paying for a service plan through SmartPay. If I have disruption in my service that isn't going to be good, as I heavily rely on my phone and having service. Please do not send me an automated message. I would like an actual reply to my concerns. Its kindly appreciated. Thank You Elizabeth Shorter JPG Screenshot_2... (320 KB) JPG Screenshot_2... (385 KB) JPG Screenshot_2... (452 KB)
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