Why can’t I add a service plan to my phone myself?
started a topic
8 months ago
For some reason upon learning that I transferred my number I also learned that smartpay must be the one to add a service plan to my phone. I purchased a total wireless service plan, that’s the company I went through for smartpay, and attempted to add it to my phone number. They informed me that they couldn’t, it had to be smart pay. I desperately desperately need a text message from that number, and I can’t receive it because the phone lines are full and the chats don’t get answered. I’ve been trying for two weeks to get someone to email me back, answer the phone, or chat. You can only hold on the phone lines for approx. 17 minutes so you cannot actually take the time to wait for someone to answer.